7 approaches the public sector employed to respond to a global crisis

In the wake of the COVID-19 pandemic, public institutions faced unprecedented challenges. Governments worldwide grappled with fundamental questions, seeking ways to sustain essential government functions and deliver critical public services. The World Public Sector Report 2023 explores the transformative impact of these efforts. Learn of 7 approaches the public sector employed to respond to the crisis and contribute towards achieving the SDGs.

1. Rapid adaptation in crisis: The pandemic forced public institutions to break from conventional norms and embrace experimentation and innovation. In response to disrupted processes, sectors like education swiftly transitioned to online teaching, while the health sector experienced rapid regulatory changes, technological advancements and shifts in service delivery.

2. Innovative solutions across sectors: Public institutions found novel ways to deliver critical services. From digitalization in health services to the reimagining of workforce structures, the crisis prompted innovative approaches that reshaped the landscape of public service. Establishing strategic foresight centres of excellence can help build an anticipatory governance ecosystem across the public sector.

3. Transparent governance in unprecedented times: Tools were mobilized to ensure transparency and accountability in governmental actions. These tools tracked the use of public funds, policy changes affecting human rights and alterations in civic space. This collaborative effort involved various stakeholders working towards informed decision-making. Involving civil society organizations in monitoring response measures further enhances accountability.

4. Empowered public servants: In response to the pandemic's shift to remote work, discussions on promoting women's inclusion in public administration have burgeoned, crucial for enhancing public service responsiveness, inclusiveness, and resilience. Motivated by the need for innovation, public servants reduced red tape as standard operating procedures were loosened, collaborating with civil society organizations to inform the public and provide services to marginalized communities.

5. Renewing social contracts: trust and civic safeguards: Crises amplify doubts about the system's effectiveness. Renewed social contracts, built on trust, are crucial for addressing challenges, responding to crises and achieving SDGs. Safeguarding civic space requires regular reviews of emergency powers. Engaging civil society involves innovative methods, enforcing access to information laws and combating misinformation.

6. Fast-tracking SDG decision-making: Existing analytical tools are crucial for SDG decision-making, requiring tailored advice to align with policymakers' demands for smoother integration. Leveraging global networks is crucial for disseminating analytical tools, highlighting their advantages in addressing interconnected SDGs and offering capacity-building opportunities.

7. Digital governance safeguards: The pandemic accelerated the shift to digital governance, emphasizing the need for enhanced safeguards and oversight of digital technologies. Strengthening individuals' data rights protections is essential for responsible digital administration.

As the world has emerged from the pandemic, the World Public Sector Report 2023 provides valuable insights into the transformative impact of these innovations. Explore examples from diverse sectors, countries, and institutions to understand how positive changes in the public sector can be preserved and leveraged in a complex global context.