World Public Sector Report 2003
E-government at the Crossraods
The World Public Sector Report 2003 presents a view of e-government as a tool for creating public value. It puts e-government development in the context of the United Nations Millennium Declaration, the Report claims that meaningful e-government applications are those that support the environment conducive to human development and suggests that such an environment can be created by a conscious effort "world making". It discusses the special cases of e-participation and privacy, all as part of the main message the ICT by itself will not result in a different, better government, or higher quality of life, but that thoughtful reform and change must precede or go hand-in-hand with in the introduction of ICT to public administrative operations. The Report identifies development of a networked government, management of information and creation of knowledge as the most important e-government application of the future.