Publications

The United Nations E-Government Survey 2022 is the 12th edition of the United Nations’ assessment of the digital government landscape across all 193 Member States. The E-Government Survey is informed by over two decades of longitudinal research, with a ranking of countries based on the United Nations E-Government Development Index (EGDI), a combination of primary data (collected and owned by the United Nations Department of Economic and Social Affairs) and secondary data from other UN agencies.

This edition of the Survey includes data analysis in global and regional contexts, a study of local e-government development based on the United Nations Local Online Service Index (LOSI),…

Institutions are paramount to the achievement of the 2030 Agenda for Sustainable Development and all the Sustainable Development Goals (SDGs). Five years after the start of the implementation of the Agenda, governance issues remain at the forefront. The COVID-19 pandemic has highlighted even more the importance of national institutions for the achievement of the SDGs. The World Public Sector Report 2021 focuses on three dimensions of institutional change at the national level. First, it documents changes in institutional arrangements for SDG implementation since 2015. Second, it assesses the development, performance, strengths and weaknesses of follow-up and review systems for the SDGs.…

The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”, given the short time left to achieve the 2030 Agenda for Sustainable Development. By surveying and studying broad patterns of digital government around the world, the United Nations E-Government Survey assesses the digital government development of the 193 United Nations Member States in identifying their strengths, challenges and opportunities, as well as informing policies and strategies. The Survey supports countries’ efforts to provide…

The 2030 Agenda and the Sustainable Development Goals (SDGs) prominently feature institutions, both as a cross-cutting issue in many of the goals and as a standalone goal (SDG 16). The World Public Sector Report 2019 looks at national-level developments in relation to several concepts highlighted in the targets of Goal 16, which are viewed as institutional principles: access to information, transparency, accountability, anti-corruption, inclusiveness of decision-making processes, and non-discrimination. The report surveys global trends in these areas, documenting both the availability of information on those trends and the status of knowledge about the effectiveness of related policies…

Countries in all regions of the world are continuing to make strides in their efforts to improve e-government and to provide public services online according to a new report launched by the United Nations Department of Economic and Social Affairs today.

In a 2018 ranking of countries on e-government development, Denmark, Australia, and Republic of Korea came out on top of a group of 40 countries, scoring very high on an index (the E-Government Development Index—EGDI), which measures countries’ use of information and communications technologies to deliver public services. The Index captures the scope and quality of online services, status of telecommunication infrastructure…

Two years ago, Member States of the United Nations adopted the 2030 Agenda for Sustainable Development. Acknowledging possible synergies and trade-offs between the sustainable development goals (SDGs) and targets will make it much easier to achieve the Agenda and to translate ambition into reality.

The World Public Sector Report 2018 aims to inform efforts by countries to foster policy integration for implementing the SDGs. It asks, what are the challenges to and opportunities for policy integration across the different stages of policy cycle at the national level? What are some innovative examples of institutional and administrative arrangements that can foster integrated…

The United Kingdom, followed by  Australia and the Republic of Korea, lead the world in providing government services and information through the Internet,  e-government, according to a new survey released today by the United Nations showing the progress of nations in promoting e-government.

The 2016 UN E-Government Survey provides new evidence that e-government has the potential to help support the implementation of the 2030 Agenda and its 17 sustainable development goals (SDGs).

The Survey found that United Kingdom has pursued continued development on e-government innovation, and its Government Digital Service has been replicated by other countries around the…

The 2015 World Public Sector Report (WPSR) published, titled Responsive and Accountable Public Governance, analyses the most salient features of public governance for enabling inclusive economic growth, social justice and environmental sustainability.

Heads of state and government have adopted a new development agenda to guide sustainable development efforts for the next 15 years. Member States will have the responsibility of turning this collective vision of sustainable development into reality for their citizens. These aspirations will not be realized without a transformation of public governance to support integration among different levels, spheres and sectors. Policies…

E-government—digital interactions between governments and people—varies greatly among and within regions, but most countries are making progress on providing greater access, according to the 2014 UN E-Government Survey launched today. The findings show that the Republic of Korea tops the global e-government ranking, and that Europe remains first among regions.

The report also shows that many countries are expanding electronic participation, utilizing more mobile and social media tools, expanding usage and making more government data available online. However, challenges remain, such as lack of resources, digital inequalities and a lack of leadership for e-government.
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This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond to the specific challenge; the actors and steps involved in the innovation process, and lessons learned

The Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public accountability provides an overview of successful examples and innovations in the engagement of citizens in public accountability processes through Supreme Audit Institutions. The purpose of this book is to disseminate, through comparitive case studies and analysis, and conceptual frameworks, information about innovative and successful practices. Learning more about how Supreme Audit Insititutions from around the world have successfully collaborated with citizens and civil society groups in the audit of how public resources are allocated and spent can be a powerful and inspirational tool…

“The increasing role of e-government in promoting inclusive and participatory development has gone hand-in-hand with the growing demands for transparency and accountability in all regions of the world,” said Sha Zukang, UN DESA Under-Secretary-General in the newly released United Nations E-government Survey 2012.The survey, prepared by UN DESA’s Division for Public Administration and Development Management, assesses Member States’ government web portals with a focus on the provision of e-information and e-services; these services include interactive, transactional, and e-participation features that connect governments and citizens.

Member States are ranked in accordance with…